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At Next Level Digital, we prioritize timely and reliable delivery of your orders to ensure a seamless shopping experience. Please find detailed information about our delivery process, timelines, and policies below:
1. Delivery Locations:
We deliver to all locations across India, including urban and rural areas. For certain remote locations, delivery timelines may vary based on accessibility and logistics support.
2. Delivery Timelines:
- **Standard Delivery:** Orders are typically delivered within 3-7 business days from the date of order confirmation.
- **Expedited Delivery:** If applicable, expedited delivery options are available for select products, ensuring delivery within 1-3 business days.
- You will receive a tracking link as soon as your order is dispatched to monitor the progress of your delivery.
3. Bulk Orders:
For bulk orders (minimum 10 items), delivery timelines may be extended due to additional handling and packaging requirements. Our team will communicate the expected delivery schedule upon order confirmation.
4. Delivery Charges:
- Delivery charges, if applicable, will be clearly mentioned at checkout before you confirm your order.
- We may offer free delivery on certain orders as part of promotional offers or based on order value.
5. Order Tracking:
- Once your order is shipped, you will receive an email or SMS with the tracking details.
- You can track your order in real-time using the provided tracking ID on our website or the courier partner's platform.
6. Delivery Issues:
- If you face any issues with your delivery, such as delays, damaged packaging, or incomplete orders, please reach out to our support team within 24 hours of delivery.
- Our team will resolve the issue promptly and provide a replacement or refund as per our policies.
7. Delivery Acceptance:
- Customers are advised to inspect the package upon delivery and ensure it matches the order.
- In case of discrepancies, kindly notify the delivery personnel and contact our support team immediately.
8. Special Instructions:
- If you have specific delivery instructions, such as a preferred time or delivery to a secure location, please mention them while placing your order.
- We will do our best to accommodate your request.
9. Contact for Delivery Support:
If you have any questions regarding your delivery, feel free to contact us at: